Terms of service
Last updated: 27 October 2026
1. Overview
Welcome to Alderforge. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Alderforge. We operate the website https://alderforge.shop/ and provide access to our online store, including the information, features, products, and services available through it.
By visiting our website or purchasing from us, you agree to these Terms of Service and our applicable store policies. If you do not agree to these terms, please do not use our website.
2. Eligibility and Use of Our Website
By using this website, you confirm that you are legally able to enter into a binding agreement under applicable law.
You agree not to use our website for unlawful purposes, attempt to compromise its security, interfere with its operation, or misuse its content or services.
We reserve the right to restrict access to our website where reasonably necessary to protect our business, customers, or services, subject to applicable law.
3. Products and Product Information
We make reasonable efforts to display accurate product descriptions, images, prices, and other information.
However, colours and appearances may vary depending on your screen or device. Product images are provided for illustrative purposes where appropriate.
We do not guarantee that every product description or other website content will always be error-free. If a material error affects your order, we will take appropriate steps in accordance with applicable law.
Product availability may change without notice.
4. Prices and Payments
All prices are displayed in the currency indicated on our website, generally GBP (£) for UK customers, unless otherwise stated.
Prices, promotions, and product availability may change. Any change will not affect an order that we have already accepted, except where a correction or other action is permitted by law.
Payment must be completed using the payment methods available at checkout. Payments may be processed by third-party payment providers under their applicable terms and privacy policies.
5. Orders and Acceptance
After placing an order, you may receive an order confirmation email. This confirms that we have received your order but does not necessarily mean the order has been accepted.
We reserve the right to cancel or refuse an order in legitimate circumstances, such as suspected fraud, product unavailability, or a material pricing error, subject to applicable law.
If we cancel an order after payment has been taken, we will arrange an appropriate refund.
Please ensure that your contact, billing, and delivery information is accurate when placing an order.
6. Shipping and Delivery
Orders are processed and delivered according to our Shipping Policy.
Our current estimated delivery arrangements are:
- Order processing: 1–2 business days.
- Estimated shipping transit: 3–5 business days.
- Estimated total delivery time: 4–7 business days.
- These are estimates rather than guaranteed delivery dates. Actual delivery may vary depending on the destination, courier, public holidays, and unforeseen circumstances.
We remain responsible for delivery in accordance with applicable consumer law. Please refer to our Shipping Policy for further details.
7. Returns, Refunds, and Cancellations
Our Return & Refund Policy explains how to request a return or refund.
We offer a 30-day money-back guarantee, subject to the terms and conditions of that policy. Approved refunds are generally processed within 14 calendar days, subject to applicable legal requirements.
UK consumers generally have a statutory right to cancel most online purchases within 14 days of receiving the goods, with certain legal exceptions. Where applicable, customers generally have a further 14 days after notifying us of cancellation to return the goods.
Nothing in these Terms of Service limits or excludes your statutory rights concerning cancellation, faulty goods, refunds, or remedies under applicable consumer protection law.
Please consult our Return & Refund Policy for complete details.
8. Promotions and Discounts
Promotional offers, discount codes, and special prices may be subject to additional conditions, including eligibility, expiry dates, and product exclusions.
Unless stated otherwise, promotions cannot be combined with other offers. We reserve the right to correct promotional errors or withdraw an offer where permitted by law.
Any specific terms communicated with a promotion will apply to that offer.
9. Third-Party Services and Links
Our website may include links to third-party websites or use third-party services, including payment, analytics, and shipping providers.
We do not control all third-party websites or services and are not responsible for their independent content, policies, or practices. Your use of third-party services may be subject to their own terms.
This section does not affect any rights or responsibilities that cannot legally be excluded.
10. Intellectual Property
Unless otherwise stated, website content, including text, branding, graphics, design elements, and other materials, is owned by or licensed to Alderforge and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or commercially exploit our content without prior permission, except where permitted by law.
11. Limitation of Liability
Nothing in these Terms of Service excludes or limits liability where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Subject to the foregoing, we are not responsible for losses that are not reasonably foreseeable or that arise from uses of our website unrelated to our obligations to you.
Nothing in this section limits your statutory rights as a consumer or our legal obligations concerning products we sell.
12. Privacy
Your personal information is handled in accordance with our Privacy Policy, which explains how we collect, use, store, and share personal data.
By using our website, you acknowledge that you have been provided access to our Privacy Policy. Where consent is legally required for cookies or marketing, we will seek it separately.
13. Changes to These Terms
We may update these Terms of Service from time to time. The latest version will be published on this page with an updated date.
Changes will not remove rights you already have under applicable law. Your use of the website after updated terms are published will be subject to those changes to the extent legally permitted.
14. Governing Law
These Terms of Service are governed by the laws of England and Wales, where applicable. If you are a consumer residing elsewhere in the United Kingdom, mandatory consumer protection rights applicable to you remain unaffected.
Nothing in these terms prevents you from relying on any mandatory consumer rights provided by applicable law.
15. Contact Information
If you have questions about these Terms of Service, please contact us:
Alderforge
Website: https://alderforge.shop/
Email: contact@alderforge.shop
Phone: +44 7457 409332
Address: Castle Lane, London, B92 8RR, United Kingdom
Please ensure your contact and business address details are accurate and current.