Shipping policy
Last updated: 27 October 2026
At Alderforge, we aim to make your shopping experience simple and reliable. This Shipping Policy explains how we process, ship, and deliver orders placed through https://alderforge.shop/.
1. Order Processing Time
Orders are typically processed within 1–2 business days after payment confirmation.
Orders placed on weekends or UK public holidays will be processed on the next business day.
During busy periods, promotional events, or unforeseen circumstances, processing may take longer. We will communicate any significant delays where possible.
2. Shipping Destinations
We currently plan to offer shipping within the United Kingdom.
Available delivery destinations and any applicable restrictions will be displayed during checkout. If we expand our shipping destinations, this policy will be updated accordingly.
3. Estimated Delivery Times
Our proposed delivery estimates are:
- Order processing: 1–2 business days
- Shipping transit: 3–5 business days
- Estimated total delivery time: 4–7 business days
Delivery times are estimates and may vary depending on your location, courier services, weather conditions, and other circumstances beyond our control.
4. Shipping Costs
Shipping costs, including any applicable delivery charges, will be displayed at checkout before you complete your purchase.
Any free-shipping promotions will be subject to the terms stated in the relevant offer.
5. Order Tracking
When tracking is available, we will send your tracking information to the email address provided at checkout once your order has been dispatched.
Please allow time for tracking information to become active after dispatch.
6. Delivery Delays
Although we aim to deliver orders within the estimated timeframe, delays can occasionally occur due to courier disruptions, adverse weather, public holidays, or other unforeseen circumstances.
If your order has not arrived within the expected delivery window, please contact us so we can help investigate.
Your statutory consumer rights remain unaffected by this policy.
7. Incorrect Shipping Information
Please ensure that your shipping address and contact details are accurate when placing an order.
If you notice an error, contact us as soon as possible at contact@alderforge.shop. We cannot guarantee that an address can be changed once an order has been processed or dispatched.
8. Lost or Damaged Parcels
If your order arrives damaged or appears to be lost, contact us at contact@alderforge.shop with your order number and any relevant details.
We will investigate the issue and work towards an appropriate resolution. Alderforge remains responsible for the goods until they are delivered to you or to a person you have designated, as required by applicable law.
9. Contact Information
If you have any questions about shipping or delivery, please contact us:
Alderforge
Email: contact@alderforge.shop
Phone: +44 7457 409332
Address: Castle Lane, London, B92 8RR, United Kingdom
Website: https://alderforge.shop/
Thank you for shopping with Alderforge.