Refund policy
Last updated: 27 October 2026
At Alderforge, customer satisfaction is important to us. If you are not completely satisfied with your purchase, our return and refund policy is designed to make the process straightforward.
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee. You may request a return within 30 days of receiving your order, subject to the conditions outlined below.
To qualify for a change-of-mind return:
- The item should be unused and in its original condition.
- The item should be returned with its original packaging where reasonably possible.
- You must provide proof of purchase or your order number.
Some items may be excluded from change-of-mind returns where permitted by law, such as personalised products or certain sealed hygiene products that have been opened. Any applicable exclusions will be communicated before purchase where required.
2. How to Request a Return
To request a return, contact us at contact@alderforge.shop with:
- Your order number.
- The product you wish to return.
- The reason for your return.
Please contact us before sending an item back so we can provide the appropriate return instructions.
3. Refunds Within 14 Days
Once your return has been received, we will inspect the item and notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method within 14 calendar days, subject to applicable law. Where UK statutory cancellation rights apply, refunds will be handled within the legally required timeframe, which may begin when we receive the returned goods or evidence that you have sent them back.
Your bank or payment provider may take additional time to make the funds available in your account.
4. Return Shipping Costs
For change-of-mind returns, customers are responsible for return shipping costs unless we state otherwise or applicable law requires us to cover them.
If your item arrives faulty, damaged, incorrect, or not as described, please contact us. We will work with you to resolve the issue and cover return costs where required by law.
5. Damaged, Faulty, or Incorrect Items
If you receive a damaged, faulty, or incorrect product, contact contact@alderforge.shop and include your order number and photographs of the issue, where possible.
We will review your request and explain the next steps. Depending on the circumstances and applicable consumer law, you may be entitled to a repair, replacement, refund, or another appropriate remedy.
Nothing in this policy affects your statutory consumer rights.
6. UK Statutory Cancellation Rights
For most online purchases, UK consumers generally have the right to cancel an order within 14 days of receiving the goods, without giving a reason. After notifying us of cancellation, you generally have a further 14 days to return the goods.
Some exceptions apply under UK law. Where statutory cancellation rights apply, we will refund standard outbound delivery costs where legally required. Return postage for change-of-mind cancellations may be payable by the customer if this was properly disclosed before purchase and the law permits it.
Our 30-day money-back guarantee is additional to your statutory rights and does not replace or restrict them.
7. Exchanges
If you would like to exchange an item, please contact us at contact@alderforge.shop. Exchanges are subject to availability and may be arranged through a return and a new order.
8. Contact Information
For return or refund enquiries, please contact:
Alderforge
Website: https://alderforge.shop/
Email: contact@alderforge.shop
Phone: +44 7457 409332
Address: Castle Lane, London, B92 8RR, United Kingdom
Please verify that your business address and postcode are correct before publishing this policy.
Thank you for shopping with Alderforge.