Help
Answers to the questions we are asked most. Anything else: contact us.
Questions
Something else? Contact us.
Where do you deliver?
Within the United Kingdom. See Delivery for prices and times.
How much is delivery?
Tracked UK delivery is £4.95 per order, and free on orders over £150. Dispatch and delivery times are on the Delivery page; where a piece offers a "Ships in" choice, that is the time to dispatch for that option.
Can I return something?
Yes. Returns are free within 30 days of delivery, for pieces that are unused and in their original packaging. How to return is on the Returns page.
Will the finishes match across knobs, pulls and switch plates?
Each product lists the finishes it is made in. Pieces from the same family are shown under "Made to match" on the product page. Metal finishes can vary slightly between batches and materials, so if you are matching to something you already have, ask us before ordering.
How many knobs or pulls do I need?
Count the doors and drawers: one knob, or one pull, per door or drawer front is usual; wide drawers often take two. Where a piece is "Sold in" sets, choose the set size on the product page. For a whole kitchen, send us the list and we will help.
Are the switches suitable for UK wiring?
[MERCHANT TO CONFIRM: UK standard (BS) compliance and fitting requirements for each switch kit.] Electrical fittings must be installed by a qualified electrician.
Can I change or cancel my order?
Contact us with your order number as soon as possible. We can change or cancel an order until it has been dispatched.